Terms of Service

By creating an account or using the Riderly platform (“Service”), you (“Customer”, “you”) agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, do not use the Service.

These Terms form a binding agreement between you and ASCENDA GROUP DOO(“Riderly”, “we”, “us”), the company that owns and operates the Service. If you are registering on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

ASCENDA GROUP DOO
Doljanska 25, 11253 Sremčica, Serbia
Company reg. no. (MB): 22194836 · Tax ID (PIB): 115699577

Riderly is a SaaS (Software as a Service) fleet management platform designed for delivery agencies that operate on platforms such as Wolt, Glovo, and Uber Eats. The Service enables you to:

• Upload and manage courier payout data from third-party delivery platforms.
• Track courier performance, payout statuses, and fleet metrics.
• Generate reports and manage courier profiles.
• Use AI-assisted name matching for courier records.

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

You must promptly notify us at support@riderly.io if you suspect any unauthorised use of your account.

Accounts must not be shared between organisations. Each company should register a separate account.

You agree not to use the Service to:

• Violate any applicable law or regulation.
• Upload data you do not have the right to process.
• Attempt to gain unauthorised access to any part of the Service or related systems.
• Introduce malware, viruses, or any malicious code.
• Scrape, reverse-engineer, or copy any part of the Service without our written consent.
• Use the Service to process personal data in violation of applicable data protection laws, including the Law on Personal Data Protection of the Republic of Serbia and, where applicable, the EU GDPR.

Within the meaning of the Law on Personal Data Protection of the Republic of Serbia (“Official Gazette of the RS”, No. 87/2018, “ZZPL”), you remain the controller for any personal data (including courier names, earnings, bank and identity document details) you upload to the Service. By uploading such data you confirm you have a lawful basis for processing it and have informed the relevant individuals as required by the ZZPL.

We act as a processor on your behalf, solely for the purposes of operating the Service and in accordance with your instructions and the ZZPL. Our full data practices are described in the Privacy Policy.

The Service, including all software, source code, design, graphics, text, and other content (excluding your data), as well as the Riderly name and logo, is the exclusive property of ASCENDA GROUP DOO and is protected by copyright and other intellectual property laws. All rights are reserved.

Except as expressly permitted by these Terms, you may not copy, modify, distribute, sell, sublicense, reverse engineer, decompile, or create derivative works of the Service or any part of it.

We grant you a limited, non-exclusive, non-transferable licence to access and use the Service solely for your internal business operations during the term of your subscription.

You retain all rights to the data you upload. You grant us a limited licence to store, process, and display that data solely as necessary to provide the Service.

We aim to provide a reliable service but do not guarantee 100% uptime. Scheduled maintenance and unforeseen outages may occur. We will endeavour to give advance notice of planned downtime where possible.

Support is available by email at support@riderly.io.

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RIDERLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS OR DATA, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

Our total aggregate liability to you shall not exceed the amounts paid by you for the Service in the twelve (12) months preceding the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the laws of the Republic of Serbia, including liability for damage caused intentionally or through gross negligence (Law on Obligations, “Official Gazette of the SFRY”, No. 29/78, as amended).

You may terminate your account at any time by contacting us. We may suspend or terminate your access immediately if you breach these Terms or if we are required to do so by law.

Upon termination, your right to use the Service ceases immediately. We will retain your data for up to 30 days after termination, after which it will be permanently deleted.

We may update these Terms from time to time. We will notify you by updating the effective date and, for material changes, by sending an email to your registered address. Continued use of the Service after changes constitutes acceptance.

These Terms and any use of the Service are governed by and construed in accordance with the laws of the Republic of Serbia.

The parties will first try to resolve any dispute arising out of or in connection with these Terms amicably. If a dispute cannot be resolved amicably within thirty (30) days, it shall be submitted to the competent court in Belgrade, Republic of Serbia.

These Terms are provided in English. Where a translation exists and differs from the English version, the English version prevails, unless mandatory Serbian law requires otherwise.

For any questions about these Terms, please contact us at: support@riderly.io

ASCENDA GROUP DOO
Doljanska 25, 11253 Sremčica, Serbia
Company reg. no. (MB): 22194836 · Tax ID (PIB): 115699577